WONGDOODY provides consultancy and design services to Citibank, where I led a team of 8 (designers & developers) in revamping the user experience to streamline operations for relationship managers and tellers. My role involved conducting in-depth user research, analyzing customer behaviors, and translating these insights into actionable design strategies. While project details remain under NDA, I am happy to provide information upon request.

Our team focused on optimizing dashboard usability, aligning the design with modern information architecture principles to enhance task efficiency. We also introduced personalized data visualization and actionable insights to improve decision-making for Citi employees, resulting in significantly higher productivity and user satisfaction across a large user base.